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Coming Soon!
We are excited to announce the upcoming launch of a new online banking platform on Thursday, October 9th.
This update will enhance your experience by providing a seamless functionality between online & mobile banking with a consistent, user-friendly interface. As technology evolves and customer needs grow, it’s important that our digital banking tools keep pace - providing you with more convenience, better functionality and stronger protection against fraud and unauthorized access.
As the launch date approaches, we will keep you updated with the latest information and ensure that your transition to the new platform is as smooth and straightforward as possible. Our team is here to assist you with any questions you may have about the new platform. We look forward to bringing you an upgraded banking experience soon!
The Conversion will take place between:
Tuesday, October 7th - Thursday, October 9th
Actions to Take Prior to the Launch
Please ensure you know your current User ID and Password prior to the upgrade. Facial and Fingerprint biometric login options will NOT work with the initial login after the upgrade.
User ID & Password
Following the upgrade, all User ID and Passwords will have updated requirements to enhance security.
Moving forward, unless there is a security event (i.e., questionable login) you should only have to change your password annually.
See FAQ for the new User ID & Password credential requirements.
Conversion Timeline
Tuesday,
October 7th
7:00 AM:
Online Bill Pay access disabled.
Pre-scheduled payments will continue to process.
6:00 PM:
Personal Online Banking, Mobile Banking, and Telebanking placed into View-Only mode.
6:00 PM:
Business Online Banking access disabled.
Wednesday,
October 8th
Personal Online Banking, Mobile Banking, and Telebanking remain in View-Only mode.
Business Online Banking remains disabled.
Thursday, October 9th
7:30 AM:
All Online & Mobile Banking Disabled.
7:30AM:
Telebanking enabled.
10:00 AM:
New Online Banking System and Mobile App live for all users
(Business and Personal).
FAQ
What actions do I need to take before the upgrade launch?
Please ensure you know your current User ID and Password prior to the upgrade. Facial and Fingerprint biometric login options will NOT work with the initial login after the upgrade.
Confirm your contact details in online banking are up to date. You can verify this information in your current online banking profile or contact us at any of our locations to confirm.
What does View-Only mean?
You will be able to view your accounts and transaction history, but will not be able to initiate any transactions such as transfers, bill payments, loan payments, etc. Our goal is to limit the amount of time online banking will be unavailable and we are working diligently to make the impact on customers minimal.
What will the initial login process be after the upgrade?
If you are using the FNB Mobile App, you will be prompted to update the App.
The first time you log into online or mobile banking after the upgrade, you may be required to establish a new User ID and Password. Once established, you’ll be prompted to obtain a One-Time Passcode by either the email or phone number we have on file.
Following this step, you will be greeted with the new Online & Mobile Banking Agreement. Please review and click accept to continue.
Will my User ID stay the same?
Many User IDs will remain the same. However, if your current User ID does not meet the criteria listed below, you will be prompted to change your User ID upon your first login after the update.
User ID requirements:
- 9 to 26 characters in length that may be made up of letters, digits (0-9), and any of the listed special characters ( ~ ! @ # $ % ^ & * ( ) _ + - = { } | : ; ? , . / ).
- User ID cannot contain your first name, last name, social security number, TIN or birthday.
- User ID is not case sensitive
Will my Password stay the same?
If your current Password does not meet the criteria listed below, you will be prompted to change your Password upon your first login after the update.
Password requirements:
- 12 to 32 characters long
- Must contain all of the following: a lowercase letter (a-z), an uppercase letter (A-Z), a digit (0-9), and at least one of the special characters listed here ( ~ ! @ # $ % ^ & * ( ) [ ] { } < > _ + - = / | . , : ; ` ' " ? ).
Moving forward unless there is a security event (i.e., questionable login) you should only have to change your password annually.
Will I have access to Online Bill Pay services during the transition?
Bill Pay will be down from 7:00AM on October 7th until we go live on October 9th. You will not be able to initiate a new Online Bill Pay during that time, but already scheduled recurring payments will continue.
What if I have recurring automatic payments set up in Bill Pay?
Recurring automatic bill payments will migrate over to the new Bill Pay system.
I have Alerts & Debit Card Controls set up within Online Banking. Do I need to reestablish Alerts and Card Controls?
Alerts & Debit Card Controls will not carry over. You will need to set up new alerts and card controls after the upgrade. These alerts can be set up easily from within online banking.